Driving Organisation-Wide Efficiencies with an Innovation Culture
Ahead of the Corporate Innovation Summit 2017 we chat to Neal Cross, Chief Innovation Officer at DBS Bank. For the past few years Neal has been instrumental in driving change at DBS and at the beginning of 2016, his team was granted $10 million to set up a new innovation centre to further evolve their digital strategy, as well as place some ‘hard revenue’ targets against innovative projects.
In this article Neal explores how DBS successfully integrated innovation within their broader business strategy and explores how they worked to overcome the change management challenge to provide a more efficient experience for customers.
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