23 - 24 October, 2017 | Sydney, Australia

Sean Carroll


General Manager – People, Culture and Innovation
Australia Post


10:50 AM ACCELERATORS: Australia Post’s “Change or Die” Transformation and the Ongoing Challenge of Reinventing an Australian Icon

In 2010 it had become clear that Australia Post’s core business was no longer sustainable. In light
of this, Australia Post commenced a reinvention journey that involved customer-centric innovation
in eCommerce and digital services. This reinvention journey is unfinished as the next wave
of disruption continues to challenge Australia Post’s future. To combat this Australia Post has
embarked on a series of investments, experiments and business model adjustments to embed
innovation in the culture of the company.

In this session, Sean will explore:

  • Why innovation is a long-term systemic change program that takes thoughtful design,not just a flashy new innovation lab
  • The critical role of leadership in building a culture of innovation
  • Lessons from building a capacity for experimentation and incubation over many years
  • Partnering with the external start-up community and the importance of connecting this to the core business to feed the culture


Check out the incredible speaker line-up to see who will be joining Sean.

Download The Latest Agenda