23 - 24 October, 2017 | Sydney, Australia

Conference Day One: Monday, 23 October 2017


9:00 am - 9:10 am Conference Opening – Remarks From the Chairperson

9:10 am - 9:40 am Icebreaker Exercise:

This quick activity has been designed to get people thinking creatively and in the right frame of mind for the rest of the conference. Inspired by a leading design company, each table will get an everyday product, think shopping cart, and will be given 20 minutes to discuss how they would change or improve it. The suggestions can be as unrealistic or futuristic as you would like. After the 20 minutes is up – the chair will do a quick roundup to hear some of your suggestions.

9:40 am - 10:10 am ACCELERATORS: Facebook's Innovation Culture

Jason Juma Ross - Head of Tech, Entertainment and Connectivity, Facebook
Facebook’s 1.8 billion users helped it generate more than $26 billion in 2016 revenue—with roughly 80% of it from mobile ads. As one of the most innovative companies of 2017, Facebook has endured a long journey from its start up state to where it is today. Their key focus has been on how to maintain the entrepreneurial mindset even once establishing scale.

In this session Jason will explore:
  • Key learnings derived from becoming large scale at a rapid pace and how to maintain agility
  • The secrets of Facebook’s growth and looking beyond traditional ‘corporate’ methods
  • Attracting high quality partnership opportunities and maximize collaboration

Jason Juma Ross

Head of Tech, Entertainment and Connectivity

10:10 am - 10:40 am The Pirate Inside the Corporation: Building a Challenger Brand Within a Global Organisation

Organisation Beam Suntory is a global brand, Japanese owned, operated out of Chicago and with the Global Innovation Head located in
Australia. James’ teams focus is on inventing new products as opposed to merely line extensions. Ultimately, this creates more ambiguity, risk but if
done well – more investment. This innovation team is separate to the rest of the business and therefore
use the approach of the ‘pirate within the system.

  • How Beam Suntory’s innovation journey led them to achieve 15x new innovation growth
  • Operating innovation across a global team –pitching ideas and breaking cultural barriers
  • Case study of a Japanese gin they have invented and how they went along with the process from ideation to rollout

10:40 am - 11:10 am Speed Networking

11:10 am - 11:40 am MORNING TEA

11:40 am - 12:10 pm INNOVATION LABS: Creating a Business Case at Optus: Displaying to Stakeholders How Investment Into Labs Will Translate Into Tangible Value

Leo Packer - Channel Experience Manager – CX Labs, Optus
The telecommunications industry is moving fast and the technology making a lot of historic products redundant is ever prevalent. Optus has responded in a way to this through the formation of a Customer Experience (CX) Lab. Whilst the lab is young from a lab standpoint, it is enjoying success with the rollout of products including digital navigators and self service kiosks.

This session will delve into:
  • Formation of the lab: stakeholder buy in and preparation of a business case
  • Balancing the product owner arm (focused on generating income for the business) and innovation labs (designed to put in place tools and processes to innovate)
  • Selecting the most suitable partnership models
  • Creating a mindset shift within the labs

Leo Packer

Channel Experience Manager – CX Labs

12:10 pm - 12:40 pm ACCELERATORS: University of South Australia’s Conception of the Future Industries Accelerator to Transform the Industry of Today and Seed the Industries of Tomorrow

Ixchel Brennan - Program Manager: Future Industries Accelerator, University of South Australia
The Future Industries Accelerator (FIA) is a $7.5 million investment from the SA Government. It is focused on creating high value jobs in South Australia and assists local industries to build their R&D capacity and accelerate growth. The FIA has been established to bridge the gap between academia and industries. In Germany 60% of people with PHD’s get recruited to work in business due to a strong understanding of the skills of academics – whereas in Australia this is below 20%.

  • How companies can unlock the value of universities and navigate the university to get access to the right resources
  • Creating broad and long term partnerships through mutual benefits e.g. knowledge transfer, voucher programs and access to infrastructure
  • How universities are adapting curriculum to get academics more work ready and enabling transferable skills

Ixchel Brennan

Program Manager: Future Industries Accelerator
University of South Australia

12:40 pm - 1:40 pm LUNCH BREAK

1:40 pm - 2:40 pm Interactive Discussion Groups

This is your chance to make your conference experience truly interactive and collaborative.
Each IDG is set in a roundtable format and will be facilitated by an expert practitioner in the space.
In two rotations, each IDG will last for 30 minutes, allowing you to pick the two top of mind topics you wish to discuss and solve.

Roundtable A

1:40 pm - 2:40 pm Creating Mutually Beneficial Partnerships with External Stakeholders

Roundtable B

1:40 pm - 2:40 pm Customer Centric Innovation

Roundtable C

1:40 pm - 2:40 pm Culture & Change

Roundtable D

1:40 pm - 2:40 pm Encouraging Cross Departmental Collaboration

2:40 pm - 3:10 pm INNOVATION LABS: Prioritising Culture and Change Management to Maximize Value of Enterprise Innovation

Raghavendra Bhat - Head of Technology – Digital Channels, ANZ
ANZ recently announced New Ways of Working: managing innovation at enterprise scale to drive rapid partner engagement and prototyping. They believe that ANZ will be an innovative digital pioneer. 

In this session, Raghavendra will discuss:
  • Establishing public partnerships with entities and welcoming partnerships
  • Getting up to speed culturally
  • Investing and curating ideas from ideation to development


Raghavendra Bhat

Head of Technology – Digital Channels

3:10 pm - 3:40 pm CORPORATE VENTURING: The Role of Corporate Venture Capital in the Innovation Toolkit

Albert Bielinko - Venture and Growth Investor, Telstra Ventures
Telstra Ventures has invested more than $350m across 45 technology companies globally, including HealthEngine, Docusign and Box. Telstra has generated more than $200m of revenue for its portfolio companies in the 5+ years it has been investing.

In this session Albert will explore:
  • The role of corporate venture capital
  • Benefits and considerations
  • Why corporations succeed and fail in this space
  • What to look for when investing in start ups
  • Case studies

Albert Bielinko

Venture and Growth Investor
Telstra Ventures

3:40 pm - 4:10 pm AFTERNOON TEA

4:10 pm - 4:40 pm INCUBATORS: Leveraging an Internal Incubation Accelerator Program to Improve Customer Centricity at Greater Bank

Matt Henderson - Programme Director – Omni Channel, Greater Bank
A digital strategy is only successful if it enables the banks to understand inhibitive experience touch points and avenues to capitalize and improve on.
Evolving and restructuring the experience is an ongoing process and at times may end up being a drain on the limited resources of the customer-owned banks with a multitude of lucrative yet unproven technologies to choose from. Through Greater Bank’s AB-Testing module of its Internal Incubator Acceleration Program, learn:

  • Why a model such as this is a cost effective solution for improving processes without having to risk a huge investment in an unproven technology
  • How to overcome the challenges of implementing such a capability into the bank’s business model
  • The multiple applications that the incubator program opens up for the bank

Matt Henderson

Programme Director – Omni Channel
Greater Bank

The academia and research world provide extensive and untapped benefits for corporations looking into innovation. Both of these have access to a host of resources, funding and human capital which would be invaluable for partnerships with industry. In this session, our panelists will explore the following questions:

  • What is the value of students and what are reasons for companies to incorporate them in innovation programs?
  • How can we prepare undergraduates and postgraduates to be work ready?
  • Where are the lines drawn for universities providing research and consultancy work?
  • Are the hard yards being done by researchers and businesses reaping the rewards?

Thea Knill

Director Innovation at NSW Department of Finance, Services and Innovation
Department of Finance, Services and Innovation


Liz Jakubowski

Director and Founder – Ribet.net, Data 61


Ixchel Brennan

Program Manager: Future Industries Accelerator
University of South Australia


Kurt Seemann

Director of Centre for Design and Innovation
Swinburne University

5:20 pm - 5:30 pm Conference Closing – Remarks from the Conference Chairperson

5:30 pm - 5:30 pm NETWORKING DRINKS